The Avaya J189 is a high-performance IP deskphone designed for modern business communication, featuring a large color display, support for multiple lines, HD audio quality, Bluetooth connectivity, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.
Key components: Large color LCD display, Speakerphone, Handset, Ethernet ports, Bluetooth module, Volume controls, Programmable buttons.
| Feature | Description |
|---|---|
| Display | Large color LCD with adjustable backlight |
| Audio Quality | HD Voice for crystal-clear conversations |
| Bluetooth | Wireless headset and device connectivity |
| Ethernet Ports | Dual 10/100/1000 Mbps for network and PC connection |
| Programmable Buttons | Configurable for lines, features, and speed dials |
| Speakerphone | Full-duplex for hands-free communication |
| Headset Port | 3.5mm jack for wired headset connection |
| Power over Ethernet (PoE) | Supported for simplified installation |
| Volume Controls | Dedicated buttons for handset, speaker, and ringer |
| Message Waiting Indicator | LED for visual voicemail notification |
Unpack and inspect contents. Place on stable desk surface.
WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.
Power on phone; follow on-screen prompts.
CAUTION! Do not disconnect during firmware update. Ensure stable network connection.
Access menu via dedicated Menu button or touchscreen. Front Panel: Speakerphone, Volume controls, Mute, Headset, Navigation keys.
Display Soft Keys: Context-sensitive functions appear on screen.
Basic Settings: Language, Time/Date, Display brightness, Ring tones. Audio Settings: Volume levels for handset, speaker, ringer; equalizer presets. Network Settings: IP configuration, VLAN, QoS. Feature Settings: Call forwarding, Do Not Disturb, Speed dials. Bluetooth: Pairing, connected device management.
Network: Ethernet cable to LAN port. PC: Connect to PC port for pass-through. Headset: Wired to headset jack or Bluetooth pairing.
Tip: Use quality Cat5e or higher Ethernet cables for optimal performance.
Supports multiple lines, conferencing, call recording, and integration with UC platforms.
WARNING! Do not use unauthorized third-party accessories. Follow administrator guidelines for feature configuration.
Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for all audio paths. TTY Support: Compatible with teletypewriter devices when configured. Large Font Option: Increase text size in display settings.
Unplug power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or solvents.
CAUTION! Never spray liquids directly on phone. Keep away from excessive heat, humidity, and dust.
FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your authorized Avaya partner. This product may be covered by one or more patents. See www.avaya.com/patents for details.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No display/power | Power source | Check PoE switch or power adapter connection; ensure cable is secure. |
| No network connection | Cable/DHCP | Verify Ethernet cable; check switch port; confirm DHCP server is available. |
| Cannot make/receive calls | Registration | Check server address and credentials; verify network connectivity. |
| Poor audio quality | Network/device | Check for network congestion; verify handset/headset connection; adjust volume. |
| Bluetooth not pairing | Settings/distance | Ensure Bluetooth is enabled on both devices; move within range (10 meters); retry pairing. |
| Buttons not responding | Software | Restart phone; check for firmware updates via administrator. |
Reset: Press and hold # key during boot for factory reset (note: erases all settings).
Service: Contact Avaya support or authorized service provider. Do not attempt internal repairs.