Avaya Phone Manual Model 1408

The Avaya Model 1408 is a digital deskphone designed for use with Avaya IP Office systems. It features a 2-line display, 24 programmable buttons, speakerphone, headset support, and multiple line appearances. This manual covers safety, installation, basic operation, advanced features, configuration, and troubleshooting for the 1408 model.

1. Features at a Glance 2. Installation & Setup 3. Basic Operation 4. Specifications 5. Controls & Buttons 6. Programming & Configuration 7. Advanced Features 8. Accessibility & Settings 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 2-line LCD display, 24 programmable buttons, Speakerphone, Headset jack, Volume controls, Message Waiting Indicator.

Feature	Description
Display	2-line backlit LCD for call information and prompts
Programmable Buttons	24 buttons for line appearances, speed dial, feature access
Speakerphone	Full-duplex hands-free speaker
Headset Jack	2.5mm jack for headset connectivity
Volume Controls	Separate controls for ringer, speaker, handset, headset
Message Waiting Indicator	LED for voicemail notification
Mute Button	Mutes microphone during calls
Hold Button	Places active call on hold
Conference Button	Allows multi-party conference calls
Transfer Button	Transfers calls to another extension

Installation & Setup

Unpack phone and verify contents. Connect to IP Office system.

Connect to network: Use Ethernet cable to connect phone to switch or IP Office port.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use provided power adapter or PoE (Power over Ethernet).
Power on: Phone will boot and register with IP Office system.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

Basic Operation

Power on phone; wait for registration confirmation.

Make a call: Lift handset or press Speaker, dial number, press Dial or wait.
Answer a call: Lift handset, press Speaker, or press flashing line button.
End a call: Replace handset or press Speaker/End button.
Adjust volume: Use Volume up/down buttons during call for speaker/handset/ringer.

CAUTION! Do not expose phone to liquids or extreme temperatures.

Specifications

Model: Avaya 1408 Digital Deskphone.
Display: 2-line backlit LCD, 24 characters per line.
Buttons: 24 programmable buttons with dual-color LEDs.
Audio: Full-duplex speakerphone, wideband audio support.
Connections: Ethernet (10/100BASE-T), handset, headset, power.
Power: 48V DC via power adapter or IEEE 802.3af PoE.
Compatibility: Avaya IP Office Release 8.0 and later.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls & Buttons

Front Panel: Display, programmable buttons, navigation cluster, fixed feature buttons.

Fixed Buttons: Hold, Conference, Transfer, Drop, Speaker, Mute, Volume up/down, Headset, Message.

Navigation: Up/Down/Left/Right arrows, Select, Exit, Menu. Programmable Buttons: Can be configured for line appearances, speed dial, call logging, feature access. Display: Shows caller ID, date/time, extension, menu options. LEDs: Red/Green indicators for line status (idle, ringing, in use).

Programming & Configuration

Access programming via IP Office Manager or phone menu.

System programming: Use IP Office Manager to assign extension, lines, features.
Phone menu: Press Menu button to access user settings (ring tones, contrast).
Programmable buttons: Assign via Manager or using self-administration codes.
Reset: Default settings via **## (star-star-pound-pound) or Manager.

Tip: Contact system administrator for programming changes.

Advanced Features

Supports call forwarding, conferencing, transfer, call park, do not disturb.

Call Forward: Press Forward, enter destination, press Forward again.
Conference: During call, press Conference, dial second party, press Conference again.
Transfer: During call, press Transfer, dial destination, press Transfer again or hang up.
Call Park: Press Park or dial park code; retrieve from any phone.
Do Not Disturb: Press DND button or dial feature code to silence calls.
Speed Dial: Program numbers to programmable buttons for one-touch dialing.
Call Log: Access via Menu to view missed, received, dialed calls.

WARNING! Feature availability depends on system configuration.

Accessibility & Settings

Ring Tone Selection: Choose from multiple tones via Menu > Settings. Display Contrast: Adjust via Menu > Settings > Contrast. Headset Mode: Toggle between handset and headset via Headset button. Loudspeaker Volume: Adjust independently for ringer, speaker, handset.

Care & Maintenance

Unplug before cleaning. Use soft, dry cloth; avoid liquids and abrasive cleaners.

CAUTION! Do not spray cleaners directly on phone; keep away from heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/Ethernet	Check power adapter/PoE; ensure Ethernet cable connected securely.
No dial tone	Line/configuration	Check line assignment in Manager; ensure phone registered.
Can't make/receive calls	Network/system	Verify IP Office system status; check network connectivity.
Poor audio quality	Cables/network	Inspect handset/headset cables; check network for packet loss.
Buttons not working	Configuration	Reset phone; reprogram via IP Office Manager.

Reset: Unplug power and Ethernet, wait 30 seconds, reconnect.

Service: Contact system administrator or Avaya support.