Avaya Phone Manual Model 9408

The Avaya Model 9408 is a digital deskphone designed for use with Avaya communication systems, featuring a 24-character display, programmable feature keys, speakerphone, headset support, and multiple line appearances. It supports standard telephony functions including call handling, conferencing, forwarding, and messaging. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Digital telephone set, Handset, Line/Feature keys, Display, Volume controls, Speakerphone, Headset jack.

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use the provided modular line cord to connect the phone to a compatible Avaya system jack.
2. Connect handset: Attach coiled handset cord to handset and phone base.
3. Connect power: Plug the AC power adapter into the phone and a wall outlet (if required by system).
4. Optional headset: Plug headset into the headset jack on the side of the phone.

WARNING! Use only approved Avaya power adapters. Ensure connections are secure.

First-Time Setup

Once connected, the phone will initialize and register with the system.

1. Check registration: Display should show extension number or system greeting.
2. Set user preferences: Use the Options menu to set language, display contrast, and ring tone.
3. Program feature keys: Assign frequently used features (e.g., Speed Dial, Call Forward) to programmable keys via system administration or phone menu.
4. Adjust volumes: Use volume keys to set handset, speaker, and ringer levels.

CAUTION! Do not place heavy objects on the phone. Keep away from liquids.

Specifications

• Model: Avaya 9408 Digital Telephone.
• Display: 24-character, 2-line backlit LCD.
• Keys: 24 programmable feature/line keys, fixed function keys (Hold, Transfer, Conference, etc.).
• Audio: Speakerphone (full-duplex), handset, headset support.
• Connections: Modular line jack, handset jack, headset jack, power jack.
• Power: Typically powered by the Avaya system; optional AC adapter for auxiliary power.
• Compatibility: Designed for Avaya DEFINITY, Meridian, and compatible systems.
• Operating Environment: Standard office conditions.

Controls and Settings

Access menus via the "Options" softkey or dedicated feature keys.

Fixed Keys: Hold, Transfer, Conference, Drop, Speaker, Mute, Volume Up/Down, Message.

Softkeys: Context-sensitive keys below the display (e.g., Options, More, Exit).

Settings: Display contrast, Language, Ring Tone selection, Date/Time format. Feature Programming: Assign Speed Dial, Call Forward, Do Not Disturb to programmable keys. Volume: Independent adjustment for handset, speaker, ringer via volume keys during use.

Connecting Devices

Line: Modular jack to system. Handset: Standard coiled cord. Headset: 2.5mm or 3.5mm plug into side jack.

1. Ensure phone is unplugged before making connections.
2. Match cords to correct jacks (line cord to wall/system, handset to base and handset).
3. For headset use, may need to press the Headset key or select Headset mode.

Tip: Use Avaya-approved headsets for optimal compatibility.

Using Advanced Features

Supports standard and advanced telephony features.

1. Making a call: Lift handset or press Speaker, dial number.
2. Answering a call: Lift handset, press Speaker, or press the flashing line key.
3. Hold: Press Hold key; resume by pressing the held line key.
4. Transfer: During a call, press Transfer, dial target number, announce, then transfer or hang up.
5. Conference: During a call, press Conference, dial next party, press Conference again to connect all.
6. Speed Dial: Store numbers on programmable keys for one-touch dialing.
7. Call Forward: Program a key or use feature code to forward calls to another number.
8. Message Waiting: LED lights when voicemail is received; press Message key to retrieve.

WARNING! Do not use excessive force on keys or handset cord.

Accessibility Features

Volume Boost: Can increase receiver volume via settings. Visual Alerts: Flashing LED for incoming calls and messages. TTY Compatibility: Can be used with compatible TTY devices when properly configured.

Care & Cleaning

Unplug from power before cleaning. Wipe exterior with a soft, dry cloth. For stubborn marks, use a cloth slightly dampened with water.

CAUTION! Do not use abrasive cleaners, solvents, or sprays. Avoid getting moisture into openings.

Regulatory Information

FCC Part 68: Registered for connection to the telephone network. Complies with applicable standards. Copyright and trademarks are property of Avaya Inc. For technical support and documentation, visit support.avaya.com or contact your system administrator.

Troubleshooting

Reset: Unplug and reconnect power. For feature reset, contact system administrator.

Service: Contact your Avaya system administrator or visit support.avaya.com.