avaya phone manual model 9504

The Avaya 9504 is a digital deskphone designed for business communications, featuring a clear display, programmable line/feature keys, speakerphone, headset support, and integration with Avaya communication systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display, programmable keys, handset, speakerphone, headset jack, volume controls, message waiting indicator.

Feature	Description
Display	2-line backlit LCD for call information and prompts
Programmable Keys	Configurable for line appearances, speed dial, features
Speakerphone	Full-duplex for hands-free conversations
Headset Jack	For connecting a headset (2.5mm or RJ9)
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for voicemail notification
Mute	Mutes microphone during calls
Hold	Places active call on hold
Transfer	Transfers calls to another extension
Conference	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to LAN port.
Connect handset: Plug coiled cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).
Connect headset (optional): Plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow system prompts.

Network registration: Phone should auto-register with Avaya system.
Set user preferences: Use options menu to set language, date/time.
Program keys: Assign functions to programmable keys via admin menu.
Configure voicemail: Follow prompts to set up mailbox and password.

CAUTION! Do not disconnect during firmware updates. Ensure proper ventilation.

Specifications

Display: 2-line backlit LCD, 24 characters per line.
Network: 10/100 Mbps Ethernet, supports PoE (802.3af).
Audio: Wideband audio support, acoustic echo cancellation.
Connections: Ethernet port, handset jack, headset jack, power jack.
Protocols: Supports Avaya digital protocols, SIP optional.
Power: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5" x 7.5" x 3.5" (approx).

Controls and Settings

Access menu via MENU button. Front Panel: Display, soft keys, navigation arrows, volume controls, mute, speakerphone, hold.

Programmable Keys: Can be set for line appearances, speed dial, call park, pickup, forward, do not disturb.

Settings: Language (default ENGLISH), date/time format, ring tones, display contrast, key click sound. Admin: Network configuration, firmware update, reset to defaults. User: Speed dial programming, call forwarding, voicemail access.

Connecting Devices

Network: Ethernet cable to switch/router. Handset: Standard telephone cord. Headset: Compatible 2.5mm or RJ9 headset.

Turn off power before connecting cables.
Use Cat5e or better Ethernet cable for network connection.
For PoE, ensure switch supports 802.3af.
Test all connections after setup.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press speakerphone, dial number.
Answer call: Lift handset, press speakerphone, or press flashing line key.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial destination, press TRANSFER again.
Conference: Press CONFERENCE during call, dial next party, press CONFERENCE to join.
Voicemail: Press MESSAGE button or dial voicemail access number.
Speed dial: Press programmed speed dial key or use abbreviated dialing.
Call forward: Program via menu or feature code.

WARNING! Do not use damaged handset cords. Keep liquids away from phone.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, handset, speaker. TTY compatible: With appropriate adapter. Large print labels: Available for key identification.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture in openings. Do not submerge any part of phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. UL/CSA listed. CE marked. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure Ethernet cable connected securely.
No dial tone	Line configuration	Check with system administrator; verify line assignment.
Poor audio quality	Connections/network	Check handset cord; ensure network quality; adjust volume.
Cannot make calls	Network/configuration	Verify IP settings; contact administrator for system check.
Keys not responding	Software/firmware	Reset phone; check for firmware updates.

Reset: Menu > Settings > System > Reset to factory defaults.

Service: Contact system administrator or Avaya support at www.avaya.com/support