Avaya Phone Manual Model 9508

The Avaya Model 9508 is a digital deskphone designed for business communications, featuring a high-contrast display, programmable line/feature keys, speakerphone, headset support, and integration with Avaya communication systems. It supports multiple lines, call handling features, and customizable settings for optimal office use. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-contrast LCD display, Programmable line/feature keys, Speakerphone, Headset jack, Volume controls, Navigation keys, Message waiting indicator.

Feature	Description
Display	High-contrast LCD with call information and softkey labels
Programmable Keys	Configurable for line appearances, speed dial, or features
Speakerphone	Full-duplex for hands-free conversations
Headset Jack	For connecting a wired headset (2.5mm or RJ9)
Volume Controls	Separate controls for handset, speaker, and ringer
Navigation Keys	Arrow keys for menu navigation and scrolling
Message Waiting Indicator	LED lights for voicemail alerts
MUTE	Mutes microphone during a call
HOLD	Places active call on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Plug the telephone line cord into the wall jack (RJ45) and the phone's LINE port.
Connect handset: Attach coiled handset cord to phone and handset.
Connect power: Use provided power adapter (if required by system).
Connect headset: Plug into headset jack if needed.

WARNING! Use only approved power adapters. Ensure connections are secure to avoid damage.

First-Time Setup

Power on phone; follow system prompts.

Initialize phone: Wait for system to auto-configure; display shows extension number.
Set language: Press OPTIONS, select LANGUAGE, choose ENGLISH (default).
Adjust volume: Use volume keys to set handset, speaker, and ringer levels.
Program keys: Use ADMIN menu to assign functions to programmable keys.

CAUTION! Do not unplug during initialization. Contact administrator for system-specific settings.

Specifications

Model: Avaya 9508 Digital Deskphone.
Display: High-contrast LCD, 2 lines.
Audio: Full-duplex speakerphone, wideband audio support.
Connections: RJ45 for line, RJ9 for handset, 2.5mm headset jack.
Power: 48V DC via line or external power adapter.
Programmable Keys: Up to 24 configurable keys.
Supported Features: Call hold, transfer, conference, forward, voicemail.
Compatibility: Avaya Aura, IP Office, and compatible systems.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via OPTIONS button. Front Panel: NAVIGATION arrows, VOLUME keys, MUTE, HOLD, SPEAKER, HEADSET.

Softkeys: Context-sensitive functions shown on display (e.g., More, Exit, Save).

Basic Settings: Volume (handset, speaker, ringer), display contrast, ringer tone/volume. Advanced Settings: Call forwarding, speed dial, programmable key assignment, system parameters. Admin: Language, date/time format, network settings (if applicable).

Connecting Devices

Line: RJ45 to wall jack. Handset: RJ9 cord. Headset: 2.5mm jack. Power: External adapter if needed.

Turn off phone before connecting devices.
Match cables to correct ports (e.g., handset to RJ9).
Test connections by making a call.

Tip: Use Avaya-approved headsets for optimal compatibility.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press SPEAKER; dial number.
Answer call: Lift handset, press SPEAKER, or press flashing line key.
Hold: Press HOLD to place call on hold; resume by pressing same line key.
Transfer: Press TRANSFER, dial target, announce, then transfer.
Conference: Press CONFERENCE, dial first party, press CONF again for second.
Forward: Set via menu or feature code (e.g., *72).
Voicemail: Press MESSAGE key or dial voicemail access number.
Speed Dial: Program keys for one-touch dialing.

WARNING! Do not use liquid cleaners on keys or display.

Accessibility Features

Ringer Volume/Tone: Adjustable for hearing needs. Display Contrast: Adjustable for visibility. Headset Mode: Enables hands-free operation. Large Key Labels: For easier dialing.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth; mild detergent if needed. Avoid liquids near ports.

CAUTION! Do not spray directly; keep away from extreme temperatures.

Regulatory Information

FCC Part 68: Registered for connection to telephone network. Complies with applicable standards for digital devices. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line connection/power	Check line cord and wall jack; ensure phone is powered.
Display blank	Power/contrast	Check power source; adjust display contrast in settings.
Cannot hear caller	Volume/mute	Adjust handset/speaker volume; check mute status.
Keys not responding	Lock/software	Check if keylock is enabled; restart phone.
No voicemail light	System configuration	Verify voicemail setup with administrator; check message waiting settings.

Reset: Unplug for 30 seconds, then reconnect. For factory reset, consult administrator.

Service: Contact Avaya support or authorized service provider.