Avaya Phone Manual Model 9611G

The Avaya 9611G is a feature-rich IP deskphone designed for business communications, offering high-quality audio, a large color display, support for multiple lines, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color display, programmable feature keys, headset jack, Ethernet ports, speakerphone, and intuitive navigation controls.

Feature	Description
Display	Large color graphical display with adjustable contrast
Programmable Keys	Configurable for speed dial, line appearances, and features
Headset Jack	For hands-free communication with compatible headset
Ethernet Ports	Two 10/100/1000 Mbps ports for network and PC connection
Speakerphone	Full-duplex speakerphone for hands-free calls
Audio Quality	Wideband audio support for superior voice clarity
Power Options	Power over Ethernet (PoE) or external power adapter
Navigation Controls	4-way navigation cluster and soft keys for menu access
Volume Controls	Dedicated buttons for handset, speaker, and ringer volume
Message Waiting Indicator	LED indicator for voicemail and messages

Installation

Unpack and inspect contents. Place on stable surface near network connection.

Connect to network: Use Ethernet cable to connect LAN port to network jack.
Connect PC (optional): Use second Ethernet port to connect to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into headset jack for hands-free operation.
Apply power: Use PoE from network switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone obtains IP address automatically via DHCP.
Server configuration: Enter communication server address if required.
Extension setup: Configure extension number and credentials.
Feature configuration: Program feature keys and preferences.
Audio adjustment: Set handset, speaker, and ringer volume levels.

CAUTION! Ensure proper ventilation; do not block air vents.

Specifications

Display: 3.5-inch color graphical display.
Network: Dual 10/100/1000 Mbps Ethernet ports.
Audio: Wideband audio, G.722 codec support.
Protocols: SIP, H.323, Avaya proprietary protocols.
Power: IEEE 802.3af PoE or 48V DC power adapter.
Programmable Keys: Up to 24 configurable feature keys.
Dimensions: 8.5 x 9.5 x 7.5 inches (approx).
Weight: 2.2 lbs (1 kg).
Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via navigation controls. Front Panel: Display, soft keys, navigation cluster, volume controls.

Key Functions: MESSAGE for voicemail, HOLD, TRANSFER, CONFERENCE, REDIAL, SPEAKER, MUTE, HEADSET.

Settings: Display contrast/brightness, ring tones, date/time, language, network configuration, feature key programming. Audio: Handset volume, speaker volume, ringer volume, audio mode (headset/handset/speaker).

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port. Headset: Standard 3.5mm headset jack.

Turn off phone before connecting devices.
Match cables to appropriate ports.
Ensure secure connections to prevent disconnection.

Tip: Use quality Ethernet cables for reliable network connection.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Lift handset or press SPEAKER, dial number.
Answering calls: Lift handset, press SPEAKER, or press ANSWER soft key.
Hold: Press HOLD button to place call on hold.
Transfer: Press TRANSFER, dial destination, press TRANSFER again.
Conference: Press CONFERENCE, dial participant, press CONFERENCE to join.
Voicemail: Press MESSAGE button to access voicemail.
Redial: Press REDIAL to call last dialed number.
Call Forwarding: Configure via menu or feature codes.
Do Not Disturb: Activate via menu to silence ringer.

WARNING! Do not use phone during electrical storms.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Adjustable ringer volume and tone. Large Display: High contrast display for better visibility. TTY Compatibility: Supports teletypewriter devices when configured.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with openings; keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check PoE switch or power adapter connection; ensure cable is secure.
No network connection	Network cable/configuration	Verify Ethernet cable; check network settings; restart phone.
No dial tone	Line configuration	Check extension configuration; verify server connectivity.
Poor audio quality	Network/audio settings	Check network quality; adjust audio settings; test with headset.
Feature keys not working	Configuration	Re-program feature keys; reset to default if needed.
Cannot access voicemail	Message waiting setup	Verify voicemail configuration; check with system administrator.

Reset: Menu > Settings > Reset to factory defaults if required.

Service: Contact system administrator or Avaya support at www.avaya.com/support