avaya phone manual model j179

The Avaya J179 is a high-performance IP deskphone designed for business communications, featuring a large color display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, HD Voice, Bluetooth connectivity, and compatibility with Avaya IP Office and Aura platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Large color LCD display, 12 programmable line/feature keys, integrated Gigabit Ethernet switch, HD Voice support, Bluetooth, headset port, USB port for expansion.

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use Ethernet cable to connect LAN port to switch/router.
2. Connect power: Use PoE or connect AC adapter to power source.
3. Connect handset: Plug coiled handset cord into handset port.
4. Connect headset: Optional 3.5mm headset to headset jack.

WARNING! Use only approved power sources. Ensure proper ventilation around phone.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will obtain IP via DHCP or manual setup.
2. Server configuration: Enter IP Office or Aura server address as provided by administrator.
3. Extension setup: Enter extension number and credentials.
4. Feature configuration: Program line keys and speed dials via phone menu.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

• Display: 4.3-inch color LCD with adjustable contrast.
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Audio: HD Voice (wideband), G.722 codec support.
• Bluetooth:Version 2.1+EDR for headset profile. USB PortUSB 2.0 for expansion modules SpeakerphoneFull-duplex hands-free speaker PowerPower over Ethernet (PoE) or AC adapter Volume ControlsDedicated buttons for ringer, speaker, headset

  Installation

  Unpack and inspect contents. Place on stable desk surface.

  1. Connect to network: Use Ethernet cable to connect LAN port to switch/router.
  2. Connect power: Use PoE or connect AC adapter to power source.
  3. Connect handset: Plug coiled handset cord into handset port.
  4. Connect headset: Optional 3.5mm headset to headset jack.

  WARNING! Use only approved power sources. Ensure proper ventilation around phone.

  First-Time Setup

  Power on phone; follow on-screen prompts.

  1. Network configuration: Phone will obtain IP via DHCP or manual setup.
  2. Server configuration: Enter IP Office or Aura server address as provided by administrator.
  3. Extension setup: Enter extension number and credentials.
  4. Feature configuration: Program line keys and speed dials via phone menu.

  CAUTION! Handle handset cord carefully to avoid damage to connectors.

  Specifications

  • Display: 4.3-inch color LCD with adjustable contrast.
  • Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
  • Audio: HD Voice (wideband), G.722 codec support.
  • Bluetooth: Version 2.1+EDR for headset profile.
  • Programmable Keys: 12 physical keys with multi-color LEDs.
  • Expansion: Supports J169/J179 expansion modules via USB.
  • Protocols: SIP and H.323 support.
  • Power Source: 802.3af PoE or 48V DC adapter.
  • Operating Temp: 32°F to 104°F (0°C to 40°C).

  Controls and Settings

  Access menu via MENU button. Front Panel: NAVIGATION cluster, VOLUME controls, HEADSET, SPEAKERPHONE, MUTE, HOLD, CONFERENCE, TRANSFER keys.

  Programmable Keys: Configure via phone menu for line appearances, speed dials, feature access.

  Display Settings: Contrast, brightness, backlight timeout. Audio Settings: Ringer volume/type, speaker volume, headset volume, mute. Network Settings: IP configuration, VLAN, QoS. Feature Settings: Call forwarding, do not disturb, ring patterns.

  Connecting Devices

  Network: LAN port to switch, PC port to computer. Headset: 3.5mm wired or Bluetooth wireless. Expansion: USB port for J169/J179 expansion module.

  1. Turn off phone before connecting devices (except hot-pluggable USB).
  2. Match cables to ports (Ethernet to LAN, handset to handset port).
  3. For Bluetooth headset: Enable Bluetooth in menu, pair device.

  Tip: Use quality Ethernet cables for reliable Gigabit performance.

  Advanced Features

  Supports advanced call handling and productivity features.

  1. Multiple Lines: Use programmable keys for up to 12 line appearances.
  2. Call Handling: TRANSFER, CONFERENCE, HOLD, call parking.
  3. Directory: Access corporate directory or personal contacts.
  4. Call Logs: View missed, received, and placed calls.
  5. Bluetooth: Pair with mobile phone for call handoff.
  6. Headset Operation: Answer/end calls with headset button.
  7. Expansion Modules: Add additional programmable keys via USB.
  8. XML Applications: Display custom XML applications on screen.

  WARNING! Do not use unauthorized expansion devices. Use only Avaya-approved accessories.

  Accessibility Features

  Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, speaker, headset. High Contrast: Adjust display contrast for better visibility. Large Font: Option for larger on-screen text.

  Care & Cleaning

  Unplug power before cleaning. Use slightly damp cloth; no harsh chemicals.

  CAUTION! Do not spray liquids directly on phone. Avoid abrasive cleaners.

  Regulatory Information

  FCC Part 15: Class A digital device; complies with interference limits for business use. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

  Troubleshooting

  Symptom	Possible Cause	Corrective Action
  No display/power	Power source	Check PoE switch or AC adapter; ensure cable connected.
  No network connection	Cable/config	Check Ethernet cable; verify IP configuration.
  No dial tone	Registration	Check server address; verify extension credentials.
  Poor audio quality	Network/device	Check network QoS; verify headset/handset connection.
  Bluetooth not pairing	Distance/settings	Ensure headset in pairing mode; check Bluetooth enabled on phone.

  Reset: Menu > Settings > System > Reset to factory defaults if needed.

  Service: Contact authorized Avaya dealer or support.avaya.com

  Avaya J179 User Manual © - All Rights Reserved 2025