Basic Call Transfer
Requirements:
- Active call on your Avaya phone
- Destination extension number
- Proper call transfer permissions
- Network connectivity
- System administrator access (if needed)
Step-by-Step Blind Transfer
- Active Call: While on an active call, press the TRANSFER button on your Avaya phone.
- Dial Destination: Dial the extension or phone number where you want to transfer the call.
- Complete Transfer: Press TRANSFER again or hang up to complete the transfer immediately.
- Confirmation: The call will be transferred without consulting the receiving party first.
- Return to Ready: Your phone will return to ready state once transfer is complete.
- Transfer Failed: If transfer fails, the call will return to your phone automatically.
- Multiple Transfers: You can transfer calls multiple times if needed.
Consultative Transfer
| Transfer Type | Consultative (Announced) Transfer |
| Button Required | TRANSFER and CONFERENCE buttons |
| Time Limit | No system limit (depends on configuration) |
| Call Status | Active call required |
| Destination Types | Internal extensions, external numbers |
| Hold Capability | Automatic hold during consultation |
| Return Option | Can return to original call if needed |
| Multi-party | Supports multiple consultation calls |
| Display Information | Shows both parties on screen |
| Music on Hold | Enabled during transfer process |
| Transfer Speed | Configurable by administrator |
| Error Handling | Automatic return on failure |
Consultative Transfer Steps
- Step 1: Press TRANSFER during active call - original caller is placed on hold
- Step 2: Dial destination number and wait for answer
- Step 3: Speak with destination party to announce transfer
- Step 4: Press TRANSFER again to complete the transfer
- Step 5: If destination declines, press your extension to return to original caller
For advanced transfer options, contact Avaya Support at 1-888-242-9191 or visit Avaya.com/support
Key Features
Blind Transfer
Immediately transfer calls without consulting the receiving party. Ideal for routine call routing and directory assistance scenarios.
Consultative Transfer
Speak with the receiving party before transferring the call. Ensures the right person handles the call and provides context.
Transfer to Voicemail
Directly transfer calls to any user's voicemail box. Useful for after-hours calls or when colleagues are unavailable.
Call Park & Retrieve
Park calls at specific extension numbers for retrieval by any phone in the system. Perfect for mobile workers.
Directed Call Pickup
Pick up calls ringing at other extensions. Great for team environments and backup coverage.
Transfer with Conference
Create a three-way conference before transferring, allowing all parties to speak together during the handoff.
Transfer Methods Explained
Hot Transfer
Immediate transfer without announcement. Fastest method for simple call routing.
Announced Transfer
Speak with recipient first. Professional method for important calls.
Screened Transfer
Recipient can accept or decline. Gives control to the receiving party.
Warm Transfer
Introduce both parties before transferring. Best for customer service.
Cold Transfer
Transfer without context. Basic method for internal calls.
Supervised Transfer
Stay on line briefly to ensure connection. Quality assurance method.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Transfer button not working | Button not programmed, system error | Check button programming, restart phone, contact admin |
| Call returns after transfer | Destination busy, not answering, wrong number | Verify destination number, try alternative extension |
| Cannot transfer to external numbers | Transfer restrictions, trunk issues | Check system permissions, verify trunk access |
| Consultative transfer fails | Conference resources unavailable | Wait and retry, contact system administrator |
| Transfer drops both calls | System timeout, network issue | Check network connectivity, reduce transfer delay |
| No music on hold during transfer | MOH not configured, source issue | Check MOH configuration, verify audio source |
Error Codes & Messages
- Cannot Complete Transfer: Destination unavailable - Check number and try again
- Invalid Extension: Wrong destination - Verify extension number
- Transfer Failed: System resources busy - Wait and retry transfer
- Feature Not Available: Permission issue - Contact system administrator
- Call Returned: Destination didn't answer - Try alternative contact
- Conference Full: System limits reached - Transfer without consultation
Manual Downloads
Avaya Phone Series Manuals
J179
Advanced Deskphone with Transfer
J139
Essential Deskphone Transfer Guide
J100
Basic Phone Transfer Functions
B179
Conference Phone Transfer
System Administration Guides
IP Office
Transfer Configuration Guide
Aura
Advanced Transfer Features
Avaya Cloud
Cloud Transfer Operations
One-X
Mobile Transfer Functions