Avaya Phone Model 9508 User Manual

The Avaya 9508 is a digital deskphone designed for enterprise communication, featuring a large graphical display, programmable feature keys, integrated speakerphone, headset support, and compatibility with Avaya Communication Manager. It supports multiple lines, call handling features, and customizable settings for optimal office use. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Graphical LCD display, Programmable feature keys, Speakerphone, Headset jack, Message waiting indicator, Volume controls, Navigation cluster.

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Plug the telephone line cable (RJ-45) into the LAN port on the phone and the corresponding wall jack or switch.
2. Connect handset: Attach the coiled handset cord to the handset jack on the phone and the handset.
3. Connect power: Use the provided power adapter or ensure Power over Ethernet (PoE) is available.
4. Optional headset: Plug a compatible headset into the headset jack.

WARNING! Use only approved power adapters. Do not place heavy objects on the phone.

First-Time Setup

Power on the phone; it will boot and register with the communication server.

1. Check registration: Look for your extension number on the display.
2. Set date and time: Usually configured by the system administrator.
3. Adjust volume: Use volume keys to set ringer and speaker levels.
4. Program feature keys: Use the Options menu to assign functions to programmable keys.

CAUTION! Do not unplug during boot process. Contact administrator for network settings.

Specifications

• Display: Graphical LCD with backlight.
• Network Interface: 10/100 Mbps Ethernet, RJ-45.
• Power: 48V DC via Power over Ethernet (PoE) or external power adapter.
• Audio: Wideband audio support, G.711, G.729 codecs.
• Programmable Keys: Up to 24 configurable feature keys.
• Supported Protocols: SIP, H.323 (depending on configuration).
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Compliance: FCC Part 15, Class B; UL/CSA listed.

Controls and Settings

Access menus via the Options button or navigation keys. Front Panel: Handset with indicator, Speakerphone button, Mute, Hold, Volume controls, Navigation cluster, Programmable feature keys.

Display Softkeys: Context-sensitive functions shown on screen (e.g., More, Exit, Save).

Basic Settings: Ringer type and volume, Display contrast, Time and date format. Feature Settings: Call forwarding, Do Not Disturb, Speed dial assignment. System Settings: Network configuration (typically admin-set), Language (default ENGLISH).

Connecting Devices

Network: RJ-45 cable to LAN. Handset: Standard telephone handset cord. Headset: Compatible 2.5mm or 3.5mm plug. Power: External adapter or PoE.

1. Ensure phone is powered off before connecting cables.
2. Match connectors correctly (e.g., RJ-45 to network port).
3. For headset use, may need to enable headset mode in settings.

Tip: Use certified cables for reliable network connectivity.

Advanced Call Features

Supports standard and advanced telephony features.

1. Make a call: Lift handset or press Speakerphone, dial number.
2. Answer a call: Lift handset, press Speakerphone, or press the flashing line key.
3. Hold: Press HOLD button; resume by pressing the held line key.
4. Transfer: During a call, press Transfer, dial target number, press Transfer again or hang up.
5. Conference: During a call, press Conference, dial next party, press Conference again to connect all.
6. Call Forwarding: Use Options menu or feature code (e.g., *72) to forward calls.
7. Speed Dial: Program frequently used numbers to programmable keys.
8. Redial: Press Redial button or use last number redial feature.

WARNING! Do not use excessive force on keys. Use proper call handling to avoid dropped calls.

Accessibility Features

Ringer Volume Adjustment: Multiple levels via volume keys. Visual Alerts: Flashing LED for incoming calls. Headset Mode: For hands-free operation. Large Font Display: Option in settings for improved readability.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to wipe the housing and display. For stubborn marks, dampen cloth slightly with water; do not use solvents.

CAUTION! Never spray liquids directly on the phone. Avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. This device may not cause harmful interference. Copyright © Avaya Inc. All rights reserved. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Reset: Options > Admin Settings > Reset (may require admin password).

Service: Contact your system administrator or Avaya support.