Avaya Phone Model 9608 User Manual

The Avaya 9608 IP Telephone is a business-grade desk phone featuring a high-resolution grayscale display, support for multiple lines, integrated Gigabit Ethernet, Power over Ethernet (PoE), headset compatibility, programmable buttons, and advanced telephony features. It is designed for use with Avaya IP Office and Communication Manager systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display, Handset, Speakerphone, Programmable buttons, Volume controls, Headset jack, Ethernet ports.

Feature	Description
Display	High-resolution grayscale screen for call information and menus
Handset	Standard handset with adjustable volume
Speakerphone	Full-duplex speakerphone for hands-free calls
Programmable buttons	Configurable for line appearances, speed dials, or features
Volume controls	Separate controls for handset, speaker, and ringer
Headset jack	For connecting a wired headset (modular 2.5mm)
Ethernet ports	Two 10/100/1000 Mbps ports (LAN and PC)
Power over Ethernet (PoE)	IEEE 802.3af compliant; no external power adapter required
Message Waiting Indicator	LED for visual voicemail notification
Mute button	Mutes microphone during a call

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power on: Phone receives power via PoE or optional power adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Phone boots and registers with IP telephony system.

Check registration: Display should show extension number and system name.
Set language: Press Settings button, navigate to User Preferences > Language.
Adjust volume: Use volume keys during a call or for ringer volume at idle.
Program buttons: Admin or user can assign functions via system administration or phone menu.

CAUTION! Do not place phone in humid or extreme temperature environments.

Specifications

Display: Grayscale, 5 lines of text.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Connectors: Two RJ45 Ethernet, RJ9 handset, 2.5mm headset.
Protocols: SIP, H.323 (depending on system configuration).
Power Consumption: Max 4.3W (PoE Class 2).
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, Class B; UL/CSA; RoHS.

Controls and Settings

Access menu via Settings button. Front Panel: Speakerphone, Mute, Volume keys, Navigation cluster, Hold, Conference, Transfer, Headset, Message.

Programmable buttons: Can be set as line appearances, speed dials, or feature keys (e.g., Call Forward, Do Not Disturb).

Settings Menu: User Preferences (Language, Contrast, Ring Tones), Call Features (Forwarding, Call Waiting), Network Settings (view IP address). System-specific features configured by administrator.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 2.5mm plug to headset jack.

Ensure phone is powered off or disconnected before making connections.
Use Cat 5e or better Ethernet cables for network connections.
For headset use, enable headset mode by pressing Headset button.

Tip: Verify link lights on Ethernet ports after connection.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing line button.
Hold: Press Hold button to place active call on hold.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference to join.
Call Forward: Press Forward button or use menu to set forwarding destination.
Redial: Press Redial button to call last dialed number.
Voicemail: Press Message button to access voicemail (if configured).

WARNING! Do not use liquid cleaners on phone surfaces.

Accessibility Features

Adjustable ringer volume and tone. Visual message waiting indicator. Large, high-contrast display. Tactile key feedback.

Care & Cleaning

Disconnect power before cleaning. Use soft, dry cloth. For stubborn stains, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or aerosols.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. This device may not cause harmful interference. Copyright © Avaya Inc. All rights reserved. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power or network issue	Check Ethernet cable and PoE switch; try power adapter.
No dial tone	Network or configuration	Verify network connectivity; contact administrator for registration.
Cannot hear caller	Volume or audio path	Adjust volume; check handset cord; try speakerphone.
Caller cannot hear you	Microphone muted or faulty	Check Mute button; ensure handset is properly connected.
Buttons not working	Phone locked or software	Check for keylock; restart phone; contact administrator.

Reset: Administrator may perform factory reset via system interface.

Service: Contact your system administrator or Avaya support.