Avaya Phone Model 9608G Manual

The Avaya 9608G is a business-grade IP deskphone featuring a high-resolution grayscale display, support for multiple call appearances and lines, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) capability, headset and handset ports, and programmable feature keys. It is designed for use with Avaya IP Office and other compatible communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display with adjustable contrast, programmable feature keys, Message Waiting Indicator, headset jack, handset with hearing aid compatibility, Ethernet ports (LAN and PC), and optional power adapter.

Feature	Description
Display	High-resolution grayscale, adjustable contrast
Feature Keys	Programmable for speed dial, call forwarding, etc.
Message Waiting Indicator	LED for voicemail notification
Headset Jack	For hands-free communication
Handset	Hearing aid compatible (HAC)
Ethernet Ports	LAN (to network) and PC (to computer)
Power over Ethernet (PoE)	IEEE 802.3af compliant
Power Adapter Port	For use when PoE is not available
Volume Controls	For handset, speaker, ringer, and headset
MUTE	Mutes microphone during a call

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from LAN port to network jack.
Connect computer (optional): Use Ethernet cable from PC port to computer.
Connect handset: Plug coiled cord into handset jack.
Connect headset (optional): Plug into headset jack.
Power the phone: Use PoE from switch or connect power adapter.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; wait for boot sequence.

Network registration: Phone should automatically obtain IP address and register with IP Office server.
Set language: Press Settings button, navigate to User Preferences > Language.
Adjust display contrast: Press Settings > User Preferences > Display > Contrast.
Program feature keys: Press Settings > Feature Keys to assign functions.
Set date and time: Usually synchronized from server; manual setting available in Settings.

CAUTION! Do not disconnect during firmware upgrade. Ensure stable network connection.

Specifications

Display: Grayscale, 160 x 132 pixels.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Ports: Two RJ-45 Ethernet, RJ-9 handset, 3.5mm headset, DC power.
Protocols: SIP, H.323 (depending on configuration).
Power Source: PoE (IEEE 802.3af) or 48V DC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: Hearing Aid Compatible (HAC), FCC Part 68.

Controls and Settings

Access menu via Settings button. Navigation: Use arrow keys and Select button.

Keypad: 0-9, *, #, Hold, Conference, Transfer, Drop, Speaker, Mute, Volume Up/Down.

Display Settings: Contrast, backlight timeout, screen saver. Audio Settings: Ringer type and volume, handset/headset/speaker volume. Feature Keys: Assign to speed dial, call forward, do not disturb, etc. Network Settings: View IP address, subnet mask, gateway (usually auto-configured). User Preferences: Language, date/time format, call log options.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 3.5mm plug to headset jack.

Turn off phone and devices before connecting.
Match cables to ports (RJ-45 to Ethernet, RJ-9 to handset).
Ensure PoE switch provides adequate power or use adapter.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Using Phone Features

Supports making/receiving calls, call holding, conferencing, transferring.

Make call: Lift handset or press Speaker, dial number.
Answer call: Lift handset, press Speaker, or press Answer softkey.
Hold: Press Hold button; resume by pressing Resume.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Call forward: Press Settings > Call Forwarding, set mode (Always, Busy, No Answer).
Speed dial: Press assigned feature key or dial code.
Voicemail: Press Messages button or dial voicemail access number.

WARNING! Do not use excessive force on keys or handset cord.

Accessibility Features

Hearing Aid Compatibility: Handset is HAC rated. Ringer Volume: Adjustable in Audio Settings. Visual Alerts: Message Waiting Indicator and flashing LED for incoming calls. Large Font: Option for larger display text in User Preferences.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use solvents or abrasives.

CAUTION! Avoid moisture entering ports or handset. Keep away from direct heat sources.

Regulatory Information

FCC Part 15 and 68: Complies with limits for Class B digital devices and telephone equipment. Industry Canada CS-03. Ringer equivalence: 0.4B. For technical support, visit support.avaya.com or contact your system administrator. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network registration	Network settings/cable	Verify Ethernet cable; check IP configuration; restart phone.
No dial tone	Line configuration	Check with system administrator; ensure line is assigned to phone.
Poor audio quality	Network/connections	Check network for packet loss; verify handset/headset connection.
Feature keys not working	Programming	Re-program feature keys via Settings menu; reset to default if needed.

Reset: Press * # * # during boot for factory reset (erases all settings).

Service: Contact system administrator or Avaya support at support.avaya.com.