avaya phone model 9611g manual user guides

The Avaya 9611G is a SIP-based IP deskphone featuring a high-resolution grayscale display, integrated Gigabit Ethernet switch, support for Power over Ethernet (PoE), HD Voice, and multiple line appearances. It is designed for enterprise environments, offering advanced call handling, programmable keys, and integration with communication servers. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution grayscale display, programmable feature keys, headset jack, Gigabit Ethernet ports, HD Voice support, and Power over Ethernet (PoE).

Feature	Description
Display	High-resolution grayscale LCD with adjustable contrast
Network Ports	Two 10/100/1000 Mbps Ethernet ports with integrated switch
Power over Ethernet	IEEE 802.3af compliant PoE support
Audio	Wideband HD Voice for superior call clarity
Programmable Keys	Multiple configurable feature keys for speed dial, call handling
Headset Jack	3.5mm jack for headset connectivity
Message Waiting Indicator	LED for visual voicemail notification
Volume Controls	Dedicated buttons for handset, speaker, ringer volume
Protocol Support	SIP (Session Initiation Protocol)
Firmware Updates	Remote upgrade capability via TFTP/HTTP

Installation

Unpack and inspect contents. Place phone on stable surface near network outlet.

Connect to Network: Use Ethernet cable to connect LAN port to network jack. Use PC port to connect computer if needed.
Power the Phone: Connect via PoE (IEEE 802.3af) or use optional power adapter.
Connect Handset: Plug coiled handset cord into handset jack.
Connect Headset: Optional 3.5mm headset plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected to avoid disconnection.

First-Time Setup

Power on phone; follow initialization prompts.

Network Configuration: Phone obtains IP address via DHCP by default. Check IP address in Settings > Status.
Server Registration: Enter SIP server address provided by administrator in Network Settings.
User Credentials: Input extension number and authentication credentials as provided.
Verify Registration: Check for registered status on display or via web interface.

CAUTION! Handle phone with care; avoid placing heavy objects on display.

Specifications

Display: High-resolution grayscale LCD, adjustable contrast.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
Power: IEEE 802.3af PoE or optional 48V DC power adapter.
Audio: HD Voice (wideband), G.711, G.729 codecs.
Protocols: SIP over TCP/UDP, HTTP, TFTP, DNS, DHCP.
Programmable Keys: Up to 6 feature keys configurable.
Physical Dimensions: Standard deskphone size.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menu via dedicated Menu button or navigation keys. Front Panel: Display, soft keys, navigation cluster, volume controls, headset button, mute, speakerphone.

Soft Keys: Context-sensitive for call functions (Answer, Hold, Transfer, Conference).

Settings Menu: Network configuration, SIP settings, audio adjustments (ringer volume, handset gain), display contrast, time/date. Programmable Keys: Assign speed dial, call park, busy lamp field (BLF) via web interface or configuration file.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: Connect to PC port for pass-through. Headset: 3.5mm plug.

Ensure phone is powered off before connecting cables.
Match Ethernet cable to LAN port for network connectivity.
For headset use, plug into headset jack and press headset button to activate.

Tip: Use quality CAT5e or higher Ethernet cables for Gigabit performance.

Advanced Call Features

Supports call hold, transfer, conference, forward, park, and pickup.

Make Call: Lift handset or press speakerphone, dial number.
Answer Call: Press Answer soft key, lift handset, or press speakerphone.
Hold: Press Hold soft key during active call.
Transfer: Press Transfer, dial target number, complete transfer.
Conference: Press Conference, dial participant, merge calls.
Call Forward: Activate via menu or feature code.
Speed Dial: Program keys for one-touch dialing.
Redial: Press Redial button for last dialed number.

WARNING! Do not use phone with wet hands; keep liquids away from device.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. High-Contrast Display: Adjustable contrast for improved readability.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Avoid spraying liquids directly on phone; keep away from excessive dust and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable for PoE; verify power adapter connection.
No network connectivity	Cable/DHCP	Ensure cable securely connected; check DHCP server availability.
Phone not registering	Server settings/credentials	Verify SIP server address, extension, and password in settings.
No audio	Volume/mute	Adjust volume controls; check mute status; verify handset connection.
Display blank	Power/contrast	Check power; adjust display contrast in settings menu.

Reset: Press and hold # key during boot for factory reset (use caution).

Service: Contact system administrator or Avaya support at www.avaya.com/support.