Avaya Phone Model 9611G Manual

The Avaya 9611G is a SIP-based IP deskphone featuring a 4.3-inch color touchscreen, HD Voice, PoE support, multiple line appearances, integrated Gigabit Ethernet switch, headset port, and support for advanced telephony features. Designed for enterprise environments, it offers intuitive navigation, customizable keys, and robust call management capabilities. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: 4.3-inch color touchscreen, Handset, Ethernet ports, Headset jack, Programmable feature keys, Volume controls, Navigation cluster.

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use Ethernet cable from switch to phone's LAN port.
2. Connect computer: Use second Ethernet cable from phone's PC port to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Power the phone: Use PoE from switch or connect AC power adapter.
5. Connect headset: Optional 3.5mm plug to headset jack.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone boots automatically when powered. Follow on-screen prompts.

1. Network configuration: Phone obtains IP via DHCP by default. Check IP address in Settings > Status.
2. Server configuration: Enter SIP server address provided by administrator.
3. User credentials: Enter extension number and authentication credentials.
4. Verify registration: Check for registered status on home screen.
5. Test call: Make internal and external test calls.

CAUTION! Configuration changes may require administrator access. Do not unplug during boot process.

Specifications

• Display: 4.3-inch TFT color, 480 x 272 pixels, capacitive touch.
• Audio Codecs: G.711, G.729, G.722 (HD), G.726, Opus.
• Network Interfaces: Dual 10/100/1000 Mbps Ethernet with PoE.
• Physical Ports: Handset, headset, 2x Ethernet, power.
• Programmable Keys: 24 physical keys with dual-color LEDs.
• Power Requirements: 802.3af PoE (Class 2) or 48V DC adapter.
• Dimensions: 8.7" x 10.2" x 6.3" (with handset).
• Weight: 2.2 lbs (1 kg).
• Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via touchscreen menu or physical buttons.

Physical Controls: Mute, Speakerphone, Hold, Volume up/down, Navigation cluster, Programmable feature keys.

Touchscreen Interface: Home screen with call status, soft keys for features, direct access to directory, call history, settings.

Settings Menu: Audio (ringer volume, tone), Display (brightness, contrast), Network (IP configuration), Phone (time/date, language), Features (call forwarding, DND).

Administrator Settings: Accessed via ## codes or web interface for server configuration, security, firmware updates.

Connecting Devices

Network: LAN port to switch, PC port to computer. Audio: Handset, headset, external speakerphone.

1. Ensure phone is powered off before connecting cables.
2. Use Cat5e or better Ethernet cables for network connections.
3. For PoE, verify switch provides adequate power (15.4W minimum).
4. Connect headset for hands-free operation.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports enterprise telephony features via SIP server.

1. Make call: Dial number or select from directory/history, press Dial or Speakerphone.
2. Answer call: Press Answer soft key, Speakerphone, or lift handset.
3. Hold: Press Hold button during active call.
4. Transfer: Press Transfer, enter destination, complete transfer.
5. Conference: Create multi-party conferences via Conference button.
6. Call Forwarding: Configure via Features menu or * codes.
7. Do Not Disturb: Activate via DND button or menu.
8. Directory: Access corporate and personal directories.
9. Call History: View missed, received, placed calls.

WARNING! Emergency calls may have limitations with VoIP. Understand your emergency service configuration.

Accessibility Features

Visual: Adjustable screen brightness/contrast, large font option. Audio: Adjustable ringer volume/tone, hearing aid compatible handset. Physical: Tactile key feedback, adjustable tilt stand.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. UL/CSA certified. Contains FCC ID: XYZ-9611G. For support, visit www.avaya.com/support or contact your authorized Avaya partner.

Troubleshooting

Reset: Settings > Phone > Reset to factory defaults (requires admin password).

Service: Contact Avaya support or authorized service provider. Do not attempt internal repairs.