Avaya Phone Model J169 Manual

The Avaya J169 is a business IP deskphone featuring a high-resolution graphical display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, Power over Ethernet (PoE) support, wideband audio, USB port for accessories, and compatibility with Avaya IP Office and Aura Communication Manager platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Graphical LCD display, 12 programmable line/feature keys, navigation cluster, speakerphone, handset with wideband audio, Ethernet ports, USB port.

FeatureDescription
DisplayHigh-resolution graphical LCD with backlight
Line/Feature Keys12 programmable keys with dual-color LEDs
AudioWideband audio support for handset and speakerphone
NetworkDual Gigabit Ethernet ports with PoE support
USB PortFor connecting headsets or other accessories
Navigation Cluster5-way navigation button for menu control
Volume ControlsDedicated buttons for handset, speaker, and ringer volume
Headset Port3.5mm jack for wired headset connection
PowerPower over Ethernet (PoE) or external power adapter
Message Waiting IndicatorLED for visual voicemail notification

Installation

Unpack and inspect contents. Place on stable desk surface.

  1. Connect to network: Use Ethernet cable to connect LAN port to network switch.
  2. Connect computer (optional): Use second Ethernet port for PC pass-through.
  3. Connect handset: Plug coiled handset cord into handset jack.
  4. Connect headset (optional): Plug into 3.5mm headset jack.
  5. Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Phone will boot and attempt to register with IP telephony server.

  1. Check registration: Look for extension number on display.
  2. Set language: Press Settings button, navigate to User Preferences > Language.
  3. Configure time/date: Usually set automatically from server.
  4. Program feature keys: Use phone web interface or system administrator tools.
  5. Test audio: Make test call to check handset and speakerphone.

CAUTION! Do not disconnect during boot process. Contact administrator for server settings.

Specifications

Controls and Settings

Access menu via Settings button or navigation cluster. Front buttons: MUTE, HEADSET, SPEAKER, HOLD, CONFERENCE, TRANSFER, VOLUME.

Display soft keys: Context-sensitive functions appear on screen bottom.

Settings categories: User Preferences (language, ring tones, display contrast), Call Features (forwarding, do not disturb), Network (view IP address), Status (firmware version, uptime). Programmable keys: Can be set as line appearances, speed dials, or feature access (voicemail, directory).

Connecting Devices

Network: Primary LAN port to switch, PC port to computer. Audio: Handset, headset, or external speaker.

  1. Turn off phone before connecting accessories.
  2. Match cables to correct ports (RJ45 for network, RJ9 for handset).
  3. For USB headset: Connect to USB port, phone may require reboot.
  4. For expansion module: Connect to USB port (supports J169 EXP module).

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Making and Managing Calls

Basic call handling features.

  1. Make call: Lift handset or press SPEAKER, dial number, press Dial soft key.
  2. Answer call: Press flashing line key, ANSWER soft key, or lift handset.
  3. End call: Press END CALL soft key or return handset to cradle.
  4. Hold: Press HOLD button during active call.
  5. Transfer: Press TRANSFER, dial target, press TRANSFER again to complete.
  6. Conference: Press CONFERENCE, dial first participant, press CONFERENCE again, dial second participant.
  7. Voicemail: Press voicemail key or dial voicemail access number.
  8. Redial: Press REDIAL soft key or dial code.
  9. Call forward: Access via Features menu or dial activation code.

WARNING! Emergency calls may require direct dialing without prefix. Verify emergency calling procedures with administrator.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, handset, speaker. Hearing aid compatible: Handset meets TIA-1083 standard. Large text option: Adjust display font size in settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior. Do not use liquids directly on phone.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI requirements. This device may not cause harmful interference and must accept any interference received. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

SymptomPossible CauseCorrective Action
No display/powerPower sourceCheck PoE switch or power adapter connection; verify cable.
No network registrationNetwork/configCheck Ethernet cable; verify IP address; contact administrator.
No audioVolume settingsCheck mute; adjust volume; verify handset connection.
Cannot make callsRegistration/serverCheck for "Registered" status; contact administrator.
Poor audio qualityNetwork/deviceCheck network QoS settings; try different handset.
Keys not workingSoftware/firmwareReset phone; upgrade firmware; contact administrator.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact system administrator or Avaya support. Do not attempt internal repairs.

Avaya Phone Model J169 Manual © - All Rights Reserved 2025