Avaya Phone Models 9611G Manual

The Avaya 9611G is a SIP-based deskphone designed for enterprise communication, featuring a high-resolution grayscale display, integrated Gigabit Ethernet, PoE support, wideband audio, and programmable feature keys. It supports advanced call handling, directory services, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display, Handset, Speakerphone, Programmable feature keys, Navigation cluster, Volume controls, Ethernet ports.

Feature	Description
Display	High-resolution grayscale LCD with adjustable contrast
Audio	Wideband audio support for HD voice quality
Network	Dual Gigabit Ethernet ports with PoE (802.3af)
Programmable Keys	Up to 24 configurable feature/call appearance keys
Speakerphone	Full-duplex speakerphone with echo cancellation
Headset Port	3.5mm jack for wired headset connection
Protocol Support	SIP (Session Initiation Protocol)
Security	Secure boot, encrypted configuration files
Power Options	PoE or external power adapter
Mounting	Desk mount or optional wall mount kit

Installation

Unpack and inspect contents. Place on stable surface or mount on wall.

Connect network cable: Plug Ethernet cable from switch into LAN port.
Connect PC (optional): Use second Ethernet port for daisy-chaining computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into 3.5mm headset jack.
Apply power: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization prompts.

Network configuration: Phone obtains IP via DHCP by default.
Server configuration: Enter SIP server address provided by administrator.
User credentials: Enter extension number and authentication password.
Verify registration: Check for "Registered" status on display.
Adjust settings: Use Options menu to set time, date, ring tones.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 4.3-inch grayscale graphical LCD.
Audio Codecs: G.711, G.729, G.722 (wideband).
Network Interfaces: Dual 10/100/1000 Mbps Ethernet with PoE.
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS.
Programmable Keys: 24 physical keys with dual-color LEDs.
Power Consumption: 3.5W typical (PoE Class 2).
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE, RoHS.

Controls and Settings

Access menu via "Options" button. Front Panel: Speakerphone, Mute, Headset, Volume controls, Navigation cluster.

Softkeys: Context-sensitive functions displayed on screen.

Basic Settings: Time/Date, Ring Tones, Display Contrast, Language. Network: IP Configuration, VLAN, QoS. SIP Settings: Server, Proxy, Registration, Audio Codecs. Feature Keys: Configure speed dial, call appearance, BLF. Security: Admin password, encrypted configuration.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Turn off devices before connecting cables.
Use Cat5e or better Ethernet cables.
For PoE, ensure switch provides 802.3af power.
Select audio path via Mute/Headset buttons.

Tip: Use cable management to avoid tripping hazards.

Advanced Call Features

Supports hold, transfer, conference, forward, park, and more.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target, press Transfer again.
Conference: Press Conf, dial participant, press Conf to join.
Forward: Access Call Forward menu to set rules.
Directory: Press Dir to access personal/local/corporate directories.
Call Logs: View missed, received, placed calls.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Volume control for ringer, speaker, handset. TTY Support: Compatible with external TTY devices.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; avoid abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Keep vents clear of obstructions.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer. Software license governed by separate agreement.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter; verify cable connections.
No network	Cable/DHCP	Reseat Ethernet cable; check switch port; verify DHCP server.
Not registered	Server settings	Check SIP server address, user credentials, network connectivity.
No audio	Volume/mute	Adjust volume; check mute status; verify handset connection.
Poor call quality	Network/QoS	Check network congestion; enable QoS on switch; verify codec settings.

Reset: Options > Admin Settings > Reset to factory defaults.

Service: Contact Avaya support or authorized service provider.