Installation Guide
Tools Needed:
- Network cable tester
- Screwdriver set
- Power adapter (included)
- Ethernet cables
- Mounting brackets (optional)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with proper ventilation and accessibility.
- Unpack and Inspect: Remove all packaging materials and check for any visible damage to the phone unit.
- Connect Network Cable: Connect the Ethernet cable from the network port to your network switch or wall jack.
- Power Connection: Connect the power adapter to the phone and plug into a grounded electrical outlet.
- Handset and Cables: Connect the handset cord to the designated port and route cables neatly.
- Power On: Press the power button and wait for the phone to initialize and display the startup sequence.
- Configuration: Follow on-screen prompts to configure network settings and extension number as provided by your administrator.
Specifications
| Model Series | J169/J179 Series |
| Type | IP Business Telephone |
| Color | Black / Charcoal Gray |
| Display | 4.3" Color LCD (480 x 272 pixels) |
| Line Support | Up to 12 SIP lines |
| Network Ports | Dual 10/100/1000 Mbps Ethernet |
| Audio Quality | HD Voice (wideband audio) |
| Power Options | PoE (802.3af) or AC adapter |
| Protocol Support | SIP, H.323 |
| Dimensions (HxWxD) | 21.5 x 24.5 x 16 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance plans available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Avaya Support at 1-888-242-9195 or visit Avaya.com/support
Key Features
HD Voice Quality
Wideband audio support provides crystal clear voice quality with enhanced frequency range for more natural conversations.
Intuitive Interface
User-friendly color display with soft keys and context-sensitive menus for easy navigation and quick access to features.
Integrated Gigabit Switch
Built-in dual-port Gigabit Ethernet switch allows daisy-chaining to connect a computer without needing an additional network drop.
Power over Ethernet
PoE support eliminates the need for separate power cables, simplifying installation and reducing clutter.
Advanced Call Handling
Comprehensive call features including transfer, conference, hold, park, and forward with visual indicators.
XML Applications
Support for custom XML applications allowing integration with business systems and workflows directly on the phone display.
Call Features Explained
Call Transfer
Blind or attended transfer to other extensions or external numbers
Conference Calling
Multi-party conference calls with up to 6 participants
Call Park
Park calls and retrieve from any phone in the system
Call Forwarding
Forward calls based on busy, no answer, or unconditional rules
Do Not Disturb
Temporarily block incoming calls with customizable settings
Speed Dial
Programmable speed dial keys for frequently called numbers
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE not enabled | Check power connection, try different outlet, verify PoE switch settings |
| No dial tone | Network issue, incorrect configuration, line disconnected | Check network cable, verify configuration, contact administrator |
| Poor audio quality | Network congestion, codec mismatch, handset issue | Check network quality, verify codec settings, test with different handset |
| Display not working | Power issue, loose connection, faulty display | Check power, reseat connections, contact support if persistent |
| Cannot make external calls | Dial plan issue, trunk configuration, service outage | Verify dial plan, check trunk status, contact service provider |
| Phone not registering | Network settings, server address, credentials | Verify IP settings, check server address, confirm login credentials |
Status Indicators
- Solid Green: Phone registered and ready
- Flashing Green: Incoming call or call in progress
- Solid Red: Phone not registered or error
- Flashing Red: Network issue or configuration error
- Amber/Yellow: Phone in do not disturb mode
- No Light: Power issue or phone powered off
Manual Downloads
Current Model Manuals
J169
Basic IP Phone
J179
Advanced IP Phone
J189
Executive IP Phone
K175
Video IP Phone
Popular Previous Models
9608
IP Deskphone
9611G
Gigabit IP Phone
9641G
IP Conference Phone
J100
Basic Deskphone