Installation Guide
Tools Needed:
- Ethernet cable (CAT5e or higher)
- Power adapter (if not PoE)
- Network switch with PoE capability
- Screwdriver set
- Network cable tester
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with proper ventilation and accessibility.
- Unpack and Inspect: Remove all packaging materials and check for any physical damage to the phone unit.
- Network Connection: Connect the Ethernet cable from the network switch to the LAN port on the phone. For PoE, ensure switch supports 802.3af/at.
- Power Connection: If not using PoE, connect the provided power adapter to the phone and power outlet.
- Handset and Accessories: Connect the handset cord to the handset port and headset if required.
- Power On: Press the power button or wait for PoE to initialize the phone. Allow 2-3 minutes for boot sequence.
- Configuration: Access phone web interface or use IP Office Manager to configure extension settings and features.
- Test Functionality: Make test calls, check voicemail, and verify all programmed features are working correctly.
Specifications
| Model Series | J100/J150 Series |
| Type | IP Desk Phone |
| Color | Black / Charcoal Gray |
| Display | 3.5" grayscale / 4.3" color LCD |
| Network Ports | 2 x 10/100/1000 Ethernet (LAN/Pc) |
| Power Options | PoE (802.3af), AC Adapter (optional) |
| Protocol Support | SIP, H.323, Avaya proprietary |
| Audio Codecs | G.711, G.729, G.722, G.726 |
| Power Requirements | 48V DC, 0.175A (PoE Class 2) |
| Dimensions (HxWxD) | 22.5 x 24.5 x 19.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
| Humidity Range | 10% to 90% non-condensing |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance plans available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Avaya Support at 1-888-242-9195 or visit Avaya Support Portal
Key Features
IP Office Integration
Seamless integration with Avaya IP Office systems providing full PBX functionality including call forwarding, conferencing, and voicemail integration.
Dual Ethernet Ports
Built-in network switch allows daisy-chaining to a computer, reducing cable clutter and infrastructure requirements.
HD Voice Quality
Wideband audio support with G.722 codec provides superior voice clarity and natural conversation experience.
Power over Ethernet
802.3af compliant PoE support eliminates the need for separate power adapters, simplifying installation and reducing costs.
Programmable Keys
Up to 24 programmable line/feature keys with customizable labels for quick access to frequently used functions.
Headset Compatibility
Integrated headset port with wide compatibility for both analog and digital headsets from major manufacturers.
Call Management Features
Call Forwarding
Flexible call forwarding options based on time, caller ID, or busy/no answer conditions
Conference Calling
Ad-hoc and scheduled conference calls with up to 8 participants
Call Recording
One-touch call recording with compliance mode support
Voicemail Integration
Visual voicemail with message waiting indicator and playback controls
Speed Dial
Programmable speed dial keys with name and number display
Do Not Disturb
Temporary call blocking with override options for priority callers
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | PoE not enabled, faulty power adapter, cable issue | Check PoE switch settings, try different power adapter, test Ethernet cable |
| No dial tone | Network configuration, registration failure, cable problem | Verify IP settings, check registration status, test with known good cable |
| One-way audio | Firewall blocking, NAT issues, codec mismatch | Check firewall settings, verify NAT traversal, ensure codec compatibility |
| Poor audio quality | Network congestion, QoS not configured, faulty handset | Implement QoS policies, check network bandwidth, test with different handset |
| Display not working | Power issue, loose connection, faulty display | Check power supply, reseat display cable, contact support if persistent |
| Cannot access web interface | IP address conflict, firewall blocking, incorrect credentials | Verify IP address, check firewall rules, use default admin credentials |
Common Error Codes
- No Service: Phone not registered - Check network connectivity and server settings
- IP Conflict: Duplicate IP address - Change phone IP or DHCP scope
- Registration Failed: Authentication issue - Verify username/password and server address
- DNS Error: Cannot resolve server - Check DNS settings and server availability
- Provisioning Failed: Configuration download issue - Check TFTP/HTTP server access
- Codec Error: Audio codec mismatch - Verify supported codecs on server
Manual Downloads
Current Model Manuals
J139
Basic IP Phone
J159
Advanced IP Phone
J169
Executive IP Phone
J179
Conference IP Phone
Popular Previous Models
9608
IP Deskphone
9611G
IP Phone with Gigabit
9620L
Large Display IP Phone
9641G
Gigabit IP Phone
Configuration Guides
IP Office Admin
Administrator Guide
SIP Configuration
SIP Setup Guide
Deployment Guide
Network Deployment
Feature Codes
Quick Reference Guide