Avaya Phone System Manual J159

The Avaya J159 is a full-featured IP deskphone designed for business communications, offering high-definition audio, a color display, programmable keys, and support for multiple lines. It integrates with Avaya IP Office and Aura Communication Manager platforms, providing features like call handling, conferencing, messaging, and directory access. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable feature keys, handset with HD audio, headset port, Ethernet ports, volume controls.

Feature	Description
Color Display	Backlit LCD for call information, menus, and directories
Programmable Keys	Configurable for speed dial, line appearances, and features
HD Audio Handset	Wideband audio for clear voice quality
Headset Port	For hands-free communication (RJ9 connector)
Dual Ethernet Ports	10/100/1000 Mbps for phone and PC daisy-chaining
Volume Controls	Separate controls for handset, speaker, and ringer
MUTE	Mutes microphone during calls
HOLD	Places active call on hold
CONFERENCE	Initiates multi-party conference calls
NAVIGATION ARROWS	For menu navigation and scrolling

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure cables are securely connected to avoid damage.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will obtain IP address via DHCP; contact administrator for static IP if needed.
Extension configuration: Enter extension number and password as provided by system administrator.
Set language: In SETTINGS menu, select preferred language (default ENGLISH).
Adjust audio: Use volume controls to set handset, speaker, and ringer levels.

CAUTION! Do not unplug during firmware updates. Keep firmware updated for optimal performance.

Specifications

Display: 3.5-inch color graphical LCD.
Audio: HD wideband (G.722), handset and built-in speakerphone.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, H.323 (depending on configuration).
Programmable Keys: Up to 24 configurable feature keys.
Supported Features: Call forward, transfer, hold, conference, voicemail.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via NAVIGATION arrows and OK button. Front Panel: MUTE, HOLD, VOLUME, NAVIGATION, programmable keys.

Display Soft Keys: Context-sensitive for call actions (Answer, Ignore, Transfer, etc.).

Settings: Audio (volume, tone), Display (contrast, timeout), Time/Date, Network (IP settings). Features: Call Forward (All, Busy, No Answer), Do Not Disturb, Ring Tones. Admin: Programmable key assignment, firmware update, reset options.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: RJ9 to headset port.

Turn off phone and devices before connecting.
Match cables to correct ports (Ethernet to LAN, handset to handset jack).
Verify PoE switch capability or connect power adapter.

Tip: Use Cat5e or higher Ethernet cables for optimal network performance.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press Answer soft key.
Hold: Press HOLD button; resume by pressing flashing line key.
Transfer: Press TRANSFER, dial target, press TRANSFER again to complete.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Voicemail: Press MESSAGES key or dial voicemail access number.
Directory: Press DIRECTORY to access personal and corporate directories.
Call Logs: View missed, received, and dialed calls via CALL LOGS.

WARNING! Do not use excessive force on keys or handset. Use approved headsets only.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. Display: Adjustable contrast and backlight timeout. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; no abrasive cleaners or solvents.

CAUTION! Do not spray liquids directly on phone. Keep away from extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For technical support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check power adapter connection; verify PoE switch is enabled; try different outlet.
No network connection	Cable/DHCP	Ensure Ethernet cable is secure; restart phone; contact admin for IP settings.
No dial tone	Line configuration	Verify extension is registered on PBX; check cable to handset.
Poor audio quality	Network/device	Check network for congestion; ensure handset cord is fully inserted; adjust volume.
Keys not responding	Software lock	Restart phone; check for key lock setting in menu; perform factory reset if needed.

Reset: Settings > Advanced > Reset to restore defaults (admin password may be required).

Service: Contact authorized Avaya service provider or visit support.avaya.com.