avaya phone system manual model 9508

The Avaya 9508 Digital Telephone is a feature-rich business phone designed for use with Avaya Communication Manager systems. It features a large, backlit display, 24 programmable line/feature keys, integrated speakerphone, headset support, and support for multiple call appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Digital Telephone Set, Handset with cord, Power Supply, Mounting Bracket, User Documentation.

Installation

Unpack and inspect contents. Choose a stable, flat surface near a network jack.

1. Connect to network: Plug the line cord into the wall jack and the phone's LINE port.
2. Connect handset: Attach the coiled handset cord to the phone and handset.
3. Connect power: Plug the power supply into the phone and a 120V AC outlet.
4. Mount on wall (optional): Use the provided bracket if wall mounting is desired.

WARNING! Use only the provided power supply. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will initialize and register with the phone system.

1. Check extension assignment: Your system administrator will assign your extension number.
2. Set date and time: Usually synchronized from the phone system automatically.
3. Program feature keys: Use the admin menu or system software to assign functions (e.g., Speed Dial, Call Forward).
4. Adjust user preferences: Set ringer type, volume, and display contrast via the Options menu.

CAUTION! Do not attempt to reprogram system-level settings without administrator knowledge.

Specifications

• Model: Avaya 9508 Digital Telephone.
• Protocol: Digital (Avaya proprietary).
• Display: 2-line x 24-character backlit LCD.
• Keys: 24 programmable line/feature keys, fixed function keys.
• Audio: Wideband audio support, integrated speakerphone, headset compatible.
• Connectors: LINE (network), HANDSET, HEADSET, POWER.
• Power Source: 48V DC via external power supply (included).
• Compatibility: Avaya Communication Manager, Avaya Aura.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the NAVIGATION keys and the soft keys under the display.

Fixed Keys: HOLD, TRANSFER, CONFERENCE, MUTE, VOLUME UP/DOWN, SPEAKER, HEADSET.

User Options (via Menu): Ringer selection and volume, Display contrast, Time and date format, Call forwarding settings, Speed dial programming. Admin/System Settings (password protected): Extension configuration, Feature key programming, System parameters.

Connecting Devices

Network: LINE port to wall jack. Headset: RJ9 plug to HEADSET jack. Optional: External pager or alerting device to auxiliary port (if available).

1. Ensure phone is powered off before connecting accessories.
2. Match connectors correctly (e.g., RJ9 for headset, RJ11/RJ45 for line).
3. For headset use, press the HEADSET key to activate headset mode.

Tip: Use Avaya-approved headsets for optimal compatibility and audio quality.

Using Phone Features

Supports standard telephony features and advanced system functions.

1. Make a call: Lift handset or press SPEAKER/HEADSET, dial number.
2. Answer a call: Lift handset, press the flashing line key, or press SPEAKER/HEADSET.
3. Hold: Press HOLD key. Press the held line's key to retrieve.
4. Transfer: Press TRANSFER, dial destination, announce call, press TRANSFER again to complete.
5. Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party, press CONFERENCE to connect all.
6. Speed Dial: Press programmed speed dial key or dial assigned code.
7. Call Forward: Access via menu or feature code (e.g., *72).
8. Voicemail: Press MESSAGE key or dial voicemail access number.

WARNING! Do not use liquid or aerosol cleaners on the keypad or display.

Accessibility Features

Ringer Volume Adjustment: Multiple levels via volume keys. Visual Alerts: Flashing LED for incoming calls and messages. Hearing Aid Compatible (HAC): Handset is HAC rated. Large, high-contrast display for improved readability.

Care & Cleaning

Disconnect power before cleaning. Wipe casing with a soft, dry cloth. For smudges, dampen cloth slightly with water; do not apply liquid directly.

CAUTION! Do not use abrasive cleaners, solvents, or compressed air which can damage the unit.

Regulatory Information

FCC Part 68: Registered for connection to the telephone network. Complies with relevant Industry Canada (IC) standards. Hearing Aid Compatibility (HAC): Meets FCC standards. This device complies with Part 15 of the FCC Rules. For support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Reset: Unplug power and line cord for 30 seconds, then reconnect.

Service: Contact your system administrator or Avaya support. Do not open the unit.