Installation Guide
Tools Needed:
- Network cable (Ethernet)
- Power adapter
- Screwdriver set
- Network tester
- Mounting brackets (if wall mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with proper ventilation and accessibility.
- Unpack and Inspect: Remove all packaging materials and check for any visible damage to the phone unit.
- Connect Network Cable: Connect the Ethernet cable to the LAN port on the phone and to your network switch or router.
- Power Connection: Connect the power adapter to the phone and plug into a grounded electrical outlet.
- Handset and Cables: Connect the handset cord to the handset port and ensure all cables are securely connected.
- Power On: Press the power button and wait for the phone to boot up completely.
- Configuration: Follow the on-screen prompts to configure basic settings or contact your system administrator for network configuration.
Specifications
| Model Series | J169/J179 Series |
| Type | IP Business Phone |
| Color | Black / Charcoal Gray |
| Display | 3.5" Color LCD (320 x 240 pixels) |
| Network Protocol | SIP, H.323 |
| Power Supply | PoE (802.3af) or AC Adapter |
| Audio Quality | HD Voice (G.722, G.711) |
| Network Ports | 2 x 10/100/1000 Ethernet |
| Power Requirements | PoE Class 2 or 12V DC, 0.5A |
| Dimensions (HxWxD) | 22 x 25 x 15 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional support plans available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Avaya Customer Service at 1-888-242-9191 or visit Avaya.com/support
Key Features
HD Voice Quality
Advanced audio technology delivers crystal-clear voice quality with wideband audio support for natural-sounding conversations.
PoE Support
Power over Ethernet capability eliminates the need for separate power adapters, simplifying installation and reducing cable clutter.
Color Display
High-resolution color LCD provides clear visibility of call information, directories, and status messages in various lighting conditions.
Programmable Keys
Multiple programmable line/feature keys allow quick access to frequently used functions and speed dial numbers.
Integrated Gigabit Switch
Built-in Gigabit Ethernet switch allows daisy-chaining to connect a computer without requiring an additional network drop.
Headset Support
Dedicated headset port with electronic hookswitch support for hands-free operation with compatible headsets.
Call Management Features
Call Forwarding
Forward calls to another extension, mobile phone, or voicemail based on various conditions
Conference Calling
Create multi-party conference calls with up to 6 participants
Call Transfer
Transfer calls to other extensions with attended or blind transfer options
Call Park
Park calls and retrieve them from any other phone in the system
Do Not Disturb
Temporarily silence the ringer while allowing calls to go to voicemail
Speed Dial
Program frequently called numbers for one-touch dialing
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty cable, PoE switch problem | Check power connection, try different cable, verify PoE switch functionality |
| No dial tone | Network issue, configuration error, cable problem | Check network connection, verify configuration, test with different cable |
| Poor audio quality | Network congestion, cable issues, handset problem | Check network bandwidth, replace handset cord, test with headset |
| Display not working | Power issue, loose connection, faulty display | Check power supply, reseat connections, contact support if persistent |
| Cannot make/receive calls | Network configuration, SIP registration failed | Verify network settings, check SIP credentials, restart phone |
| Buttons not responding | Software issue, hardware failure | Restart phone, perform factory reset, contact support |
Error Codes
- No Service: Network connection issue - Check Ethernet cable and network settings
- Registration Failed: SIP registration error - Verify SIP credentials and server address
- DHCP Failed: Network configuration issue - Check DHCP server or use static IP
- Audio Problem: Sound quality issue - Check network QoS settings
- Boot Error: Startup failure - Perform factory reset or contact support
- Provisioning Failed: Configuration download issue - Check provisioning server URL
Manual Downloads
Current Model Manuals
J169
Basic IP Phone
J179
Advanced IP Phone
J139
Entry IP Phone
J159
Mid-range IP Phone
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