Installation Guide
Tools Needed:
- Network cable tester
- Screwdriver set
- Power adapter (included)
- Ethernet cables
- Mounting brackets (if wall mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet on a stable surface.
- Unpack and Inspect: Remove all packaging materials and verify all components are present.
- Network Connection: Connect the Ethernet cable from the phone to your network switch or router.
- Power Connection: Connect the power adapter to the phone and plug into a power outlet.
- Initial Setup: Wait for the phone to boot up and obtain an IP address from the network.
- Configuration: Access the phone's web interface or use IP Office Manager to configure settings.
- Test Functionality: Test basic functions including dialing, receiving calls, and feature buttons.
Specifications
| Model Series | J100 Series |
| Type | IP Business Telephone |
| Color | Black / Charcoal |
| Display | 3.5" Graphical LCD |
| Line Support | Up to 12 SIP Lines |
| Network Ports | 2 x 10/100/1000 Ethernet |
| Power Options | Power over Ethernet (PoE) or AC Adapter |
| Audio Quality | HD Voice, Wideband Audio |
| Power Requirements | 48V DC, 0.3A (PoE Class 2) |
| Dimensions (HxWxD) | 22 x 20 x 12 cm |
| Weight | 1.2 kg |
| Protocol Support | SIP, H.323, UNIStim |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance plans available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Avaya Customer Service at 1-888-242-9195 or visit Avaya.com/support
Key Features
HD Voice Quality
Advanced audio processing with wideband codecs provides crystal clear voice quality for natural conversations and reduced listening fatigue.
PoE Support
Power over Ethernet capability eliminates the need for separate power adapters, simplifying installation and reducing cable clutter.
Programmable Keys
12 fully programmable line/feature keys with LED indicators for quick access to frequently used functions and line status.
Integrated Gigabit Switch
Built-in two-port Gigabit Ethernet switch allows daisy-chaining to a computer, reducing infrastructure requirements.
IP Office Integration
Seamless integration with Avaya IP Office systems, supporting advanced features like call recording, conferencing, and voicemail.
XML Applications
Support for XML-based applications allows custom screen displays and integration with business applications.
Call Management Features
Call Forwarding
Forward calls based on busy, no answer, or unconditional scenarios to other extensions or external numbers
Conference Calling
Create multi-party conferences with up to 8 participants including internal and external parties
Call Recording
One-touch call recording for compliance and training purposes with secure storage options
Do Not Disturb
Temporarily block incoming calls while allowing emergency or priority calls through
Speed Dial
Program up to 99 speed dial entries for quick access to frequently called numbers
Message Waiting
Visual and audible indicators for new voicemail messages with message count display
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE switch, bad cable | Check power source, try AC adapter, test with different cable |
| No dial tone | Network issue, configuration error, SIP registration failed | Check network connectivity, verify SIP credentials, restart phone |
| One-way audio | Firewall/NAT issues, codec mismatch | Check firewall settings, verify codec configuration |
| Display issues | Loose connection, firmware problem | Check cable connections, update firmware |
| Poor audio quality | Network congestion, codec issues, hardware problem | Check network QoS settings, verify codec priority, test with headset |
| Buttons not working | Firmware issue, configuration error | Reset to factory defaults, reconfigure, update firmware |
Error Codes
- No Service: Network connectivity issue - Check Ethernet connection and PoE
- Registration Failed: SIP configuration error - Verify SIP server settings and credentials
- DHCP Failed: Network configuration issue - Check DHCP server availability
- Provisioning Error: Configuration server issue - Verify provisioning server URL
- Audio Path Failed: Audio hardware issue - Restart phone, check headset connection
- Memory Full: Configuration storage issue - Clear call logs, reset configuration
Manual Downloads
Current Model Manuals
J139
IP Office Basic Phone
J159
IP Office Advanced Phone
J169
IP Office Executive Phone
J179
IP Office Conference Phone
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