Installation Guide
Tools Needed:
- Network cable tester
- Screwdriver (flat head)
- Power adapter (included)
- Ethernet cable
- Mounting bracket (for wall installation)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet on a stable surface.
- Unpack Components: Remove all packaging materials from the telephone and accessories.
- Connect Network Cable: Connect the Ethernet cable to the LAN port on the telephone and to your network switch.
- Power Connection: Connect the power adapter to the telephone and plug into a properly grounded outlet.
- Handset Connection: Connect the handset cord to the telephone base and handset.
- Power On: Press the power button and wait for the telephone to boot and register with the IP Office system.
- Configuration: Follow on-screen prompts to configure basic settings or contact your system administrator.
Specifications
| Model Series | J169 / J179 IP Phone |
| Type | IP Business Telephone |
| Color | Black / Charcoal |
| Display | 3.5" Color LCD (320 x 240) |
| Network Ports | 2 x 10/100/1000 Ethernet |
| Protocol Support | SIP, H.323, Avaya proprietary |
| Power Options | PoE (802.3af) or AC adapter |
| Audio Quality | HD Voice (wideband audio) |
| Power Requirements | PoE Class 2 or 12V DC, 1A |
| Dimensions (HxWxD) | 22.5 x 21.5 x 14.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance plans available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Avaya Customer Service at 1-888-242-9195 or visit Avaya.com/support
Key Features
HD Voice Quality
Wideband audio support provides crystal clear voice quality with enhanced frequency range for more natural conversations.
PoE Support
Power over Ethernet capability eliminates the need for separate power adapters, simplifying installation and reducing cable clutter.
Color Display
High-resolution color LCD provides clear visibility of call information, directories, and system status with intuitive icons.
Programmable Keys
Multiple programmable line/feature keys allow quick access to frequently used functions and speed dial numbers.
Integrated Gigabit Switch
Built-in two-port Gigabit Ethernet switch allows daisy-chaining to a computer, reducing network infrastructure requirements.
Headset Support
Integrated headset port with electronic hookswitch control for hands-free operation with compatible headsets.
Call Management Features
Call Forwarding
Forward calls to another extension, mobile phone, or voicemail based on various conditions
Conference Calling
Create multi-party conference calls with up to 6 participants (system dependent)
Call Transfer
Transfer calls to other extensions with attended or blind transfer options
Call Park/Retrieve
Park calls at system park slots and retrieve from any telephone in the system
Do Not Disturb
Temporarily block incoming calls while allowing outbound calls
Speed Dial
Program frequently called numbers for one-button dialing convenience
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty cable, PoE switch problem | Check power connection, try AC adapter, verify PoE switch configuration |
| No dial tone | Network issue, incorrect configuration, registration failure | Check network connection, verify IP settings, restart phone |
| Poor audio quality | Network congestion, QoS issues, faulty handset | Check network quality, verify QoS settings, test with different handset |
| Display issues | Loose cable, software glitch, hardware failure | Check display cable, restart phone, perform factory reset |
| Cannot make/receive calls | Registration issue, firewall blocking, incorrect SIP settings | Verify registration status, check firewall rules, confirm SIP configuration |
| Feature buttons not working | Configuration error, software issue, hardware problem | Reconfigure buttons, update firmware, contact support |
Error Codes
- No Service: Network connectivity issue - Check Ethernet connection and network settings
- Registration Failed: Cannot register with server - Verify server address and credentials
- IP Conflict: Duplicate IP address detected - Change IP address or enable DHCP
- DNS Error: Cannot resolve server name - Check DNS settings or use IP address
- Provisioning Failed: Configuration download issue - Check TFTP/HTTP server accessibility
- Audio Path Failed: Voice communication issue - Check network QoS and firewall settings
Manual Downloads
Current Model Manuals
J169 IP Phone
Basic IP Telephone
J179 IP Phone
Advanced IP Telephone
K175 Deskphone
Digital Desk Phone
B189 Conference Phone
Conference Room Phone
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