Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Network switch with PoE capability
- Screwdriver (for wall mounting)
- Network configuration tool
Step-by-Step Installation
- Network Preparation: Ensure your network supports VoIP and has proper QoS settings configured for voice traffic.
- Physical Connection: Connect the Ethernet cable from the network port to your PoE switch or router. Use port 1 for network connection.
- Power Connection: If not using PoE, connect the power adapter to the phone and plug into a power outlet.
- Initial Boot: Allow the phone to boot up completely. This may take 2-3 minutes as it downloads configuration.
- Configuration: Access the phone's web interface or use IP Office Manager to configure extension settings.
- Testing: Make test calls to verify audio quality and feature functionality.
- Wall Mounting (Optional): Use the included wall mount kit if desk placement is not preferred.
Specifications
| Model Series | J100 Series |
| Type | VoIP Business Phone |
| Color | Black / Charcoal |
| Display | 3.5" Color LCD, 320x240 pixels |
| Network Ports | 2x 10/100/1000 Ethernet (1 LAN, 1 PC) |
| Power Options | 802.3af PoE or AC Adapter |
| Audio Codecs | G.711, G.729, G.722, Opus |
| Protocol Support | SIP, H.323, UNIStim |
| Power Requirements | 48V DC, 0.3A (PoE Class 2) |
| Dimensions (HxWxD) | 22.5 x 21.5 x 14.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 3 years parts and labor
- Software Support: 5 years firmware updates
- Additional Coverage: Optional premium support available
For warranty service, contact Avaya Support at 1-888-288-2992 or visit Avaya.com/support
Key Features
HD Voice Quality
Wideband audio support with G.722 codec provides crystal clear voice quality for more natural conversations and reduced listening fatigue.
PoE Powered
Power over Ethernet capability eliminates the need for separate power adapters, simplifying installation and reducing cable clutter.
Integrated Gigabit Switch
Built-in two-port gigabit Ethernet switch allows daisy-chaining to a computer without requiring an additional network drop.
Advanced Call Handling
Multiple line appearances, call forwarding, transfer, conference, and park features for efficient business communications.
XML Applications
Support for custom XML applications allows integration with business systems like CRM, ERP, and directory services.
Encrypted Communications
TLS and SRTP support for secure voice communications, protecting against eavesdropping and call interception.
Call Management Features
Call Forwarding
Forward calls based on busy, no answer, or unconditional rules to other extensions or external numbers
Conference Calling
Host multi-party conference calls with up to 6 participants including external callers
Call Park
Park calls and retrieve them from any other phone in the system for increased mobility
Speed Dial
Programmable speed dial buttons for one-touch access to frequently called numbers
Do Not Disturb
Temporarily silence the ringer while still allowing urgent calls through with distinctive ringing
Message Waiting
Visual and audible indicators for new voicemail messages with message count display
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | PoE not enabled, faulty power adapter, cable issue | Check PoE switch settings, try AC adapter, test with different Ethernet cable |
| No dial tone | Network connectivity, configuration error, SIP registration failed | Check network connection, verify SIP credentials, restart phone |
| One-way audio | Firewall/NAT issues, incorrect codec negotiation | Check firewall settings, verify symmetric NAT, ensure proper codec configuration |
| Poor audio quality | Network congestion, QoS not configured, codec mismatch | Implement QoS, check bandwidth, ensure consistent codec selection |
| Display issues | Loose connection, firmware corruption, hardware failure | Check cable connections, update firmware, contact support if persistent |
| Cannot access web interface | IP address conflict, HTTP disabled, network restrictions | Check IP configuration, enable HTTP access, verify network permissions |
Common Error Codes
- No Service: Network connectivity issue - Check Ethernet connection and PoE
- Registration Failed: SIP configuration error - Verify username, password, and server address
- IP Conflict: Duplicate IP address - Change phone's IP address or enable DHCP
- DNS Error: DNS resolution failure - Check DNS server settings
- Provisioning Failed: Configuration download issue - Check TFTP/HTTP server accessibility
- Codec Mismatch: Audio codec negotiation failure - Verify supported codecs on both ends
Manual Downloads
Current Model Manuals
J139
Advanced Deskphone with Color Display
J129
Basic Deskphone with 2 Line Display
J169
Executive Deskphone with Gigabit Ports
J179
Conference Phone with HD Audio
Popular Previous Models
9608
IP Deskphone with 8 Line Capacity
9611G
Gigabit IP Phone with Expansion Module
1408
Digital Deskphone for IP Office
1608
IP Phone with 3.5" Display